CFI Group

CFI Group is a consulting firm that helps organizations measure, manage, and improve customer satisfaction using the American Customer Satisfaction Index (ACSI) methodology. Their patented approach measures satisfaction drivers and predicts their impact on future behavior and financial performance. CFI Group enables organizations to understand overall satisfaction and its drivers, measure satisfaction across multiple channels, and improve customer satisfaction, loyalty, and profitability. They provide technology and services to leverage customer feedback insights that drive financial performance, loyalty, and revenue. CFI Group also determines the relationship between non-financial measures and economic impact, developing actions to strengthen employee and customer relationships. Their services are utilized by companies across various industries and they have consulting offices in multiple countries.