Classpass

ClassPass, Inc. is an entertainment company that provides customers with access to over 8,000 fitness studios and classes across the globe. Although the concept is highly desirable, customers have complained about experiences with the company's execution and customer service team, often citing difficulty in communication, unreliable customer service, and a lack of transparency surrounding membership fees. Some customers have experienced charges on their credit cards despite never having attended a class and cancellations that have resulted in unexpected fees. Although ClassPass, Inc. has provided refunds and credits to customers in the past, its ability to resolve customer woes in a timely and consistent manner has been called into question.