Q1
What services does Crowley Liner & Logistics provide?
Crowley Liner & Logistics provides shipping and cargo carrier services throughout Latin America, Puerto Rico and the Caribbean Basin. Their services include freight consolidation, documentation, warehousing and distribution services tailored to meet the needs of their customers, as well as regularly scheduled liner operations for cargo shipped in containers and/or trailers; rolling stock, such as cars, trucks, buses and construction equipment; and break bulk, heavy lift and other over-dimensional shipments via Crowley’s extensive fleet of specialty equipment and vessels.Q2
What is the typical turnaround for cargo shipped via Crowley Liner & Logistics?
Crowley typically provides quick turnaround times for cargo shipped through their services. Customers report waiting approximately 90 minutes to be in and out after checking in at the gate.Q3
Does Crowley offer shipment tracking and booking and billing capabilities?
Yes, Crowley offers shipment tracking and booking and billing capabilities 24 hours a day through their online customer portal.Q4
Has Crowley had any issues with customer service?
Unfortunately, some customers have reported poor service, hidden fees and disrespectful attitude towards customers and their employees.Q5
How large is Crowley's fleet of vessels and equipment?
Crowley has more than 46,000 containers, trailers, chassis and other pieces of specialty equipment, including some of the most advanced and efficient refrigerated units in the industry.Q6
Does Crowley offer services tailored to meet the needs of customers shipping less than container/trailer loads?
Yes, Crowley offers a full suite of worldwide logistics services for both full and less than container load cargo specializing in routes between the United States, Central America and the Caribbean. Their services are tailored to meet the needs of shippers moving less than container/trailer loads (LCL / LTL) as well as those moving full container loads (FCL).Q7
Are there any hidden fees associated with Crowley Liner & Logistics' services?
Some customers have reported hidden or unexpected fees while using Crowley's services. It is recommended that customers ask for a full disclosure of pricing before using Crowley Liner & Logistics and to clarify any potential fees prior to approval of the shipment.Q8
Does Crowley provide any assistance if a shipment gets stuck in port?
Yes, Crowley offers assistance to customers if their shipments get stuck in port. Customers should contact the company via phone or through their online customer portal to seek assistance. * These FAQs were generated by AI based on crowd-sourced data and may not be completely accurate.