Inogen

Business Contact

Contact Information

Business Description

Inogen is a company that specializes in portable oxygen concentrators for users who require supplemental oxygen. Despite their advertising that highlights the company's customer support motto, the reality appears to be very different. Numerous customers have complained of having inadequate customer service from Inogen, accompanied with defective products. Lots of users have had to wait extended periods just to have their issues resolved or to have the products returned. Most have reported rude and aggressive behaviour when complaining, and an overall lack of compassion from the company staff, even in the face of tragedy. Such behaviour shows that money matters more to Inogen then client satisfaction or customer service.

Questions & Answers

1. 1.How long has Inogen been in business?

   Inogen has been in business for 25 years.

2. 2.What is Inogen's phone number?

   Inogen's phone number is (855) 251-5670.

3. 3.Where is Inogen located?

   Inogen is located at 1125 E Collins Blvd Suite 200, Richardson, TX 75081. Get Directions.

4. 4.What are Inogen's hours?

   Inogen is open during the following hours: weekdays: 8:00 AM – 5:00 PM; weekends: Closed.

5. 5.Who is the primary contact at Inogen?

   The primary contact at Inogen is Raymond Huggenberger (Chief Executive Officer).

6. 6.Who else works at Inogen?

   Inogen also has 9 other listed contacts: Blake Colandrea, Stuart Edwards, Trish Dempsey, Scott Wilkinson, Lee Ayers, Brenton Taylor, Charles D. Walker, Chad Milligan, Daphne Shelby.

7. 7.What is Inogen's website?

   Inogen's website is www.inogen.com.

8. 8.What is Inogen's annual sales?

   Inogen has annual sales of approximately < $500,000.

9. 9.How big is Inogen?

   Inogen employs approximately 50 people.

10. 10.How many employees does Inogen have?

    Inogen has approximately 50 employees.

Crowdsourced FAQs

1. Does Inogen have good customer service?

   Multiple customers have reported unsatisfactory levels of customer service from Inogen. Complaints have included long wait times, rude and aggressive behaviour, and a lack of help or compassion in certain situations.

2. What types of products does Inogen offer?

   Inogen sells portable oxygen concentrators for those who require supplemental oxygen.

3. Can I return a product to Inogen?

   Inogen has a return policy, however, customers have reported difficulty returning products with Inogen, especially when attempting to waive a restocking fee.

4. Are Inogen's products reliable?

   Multiple customers have reported defective products from Inogen that have needed to be repaired or replaced multiple times.

5. Does Inogen offer reimbursement for the return of products?

   In some cases, Inogen may offer reimbursement for shipping costs of a returned product, however it would be best to contact them to confirm.

6. Does Inogen care about customer satisfaction?

   Multiple customers have reported that Inogen appears to prioritize their profits over client satisfaction.

These FAQs were generated by AI based on publicly available information.

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