Intradiem

Intradiem is a leading provider of Intraday Automation technology, transforming frontline workforce operations from manual and reactive to automated and responsive. With over 250,000 frontline workers using their solution every day, they are the market leader in contact center robotic process automation. Their patented platform delivers a proven approach for automating manual management processes, resulting in cost reduction and increased employee engagement in industries such as financial services, telecommunications, insurance, and healthcare. Intradiem's technology acts as an automated manager for contact center agents, triggering rules in real-time based on service level conditions, resulting in increased productivity and a measurable return on investment. With over 1 billion automated actions annually and $140 million in savings for customers in the past 2 years, Intradiem is dedicated to improving agent engagement and the end-customer experience.