Snap Inc.
3.2 ★★★★★ 100+ reviews
Business Contact
Evan Spiegel
Chief Executive OfficerContact Information
Phone: (424) 214-0156
Phone: (310) 399-3339
Phone: (310) 399-3312
Hours: Show
Web: www.snap.com
Email: copyright@snap.com
Facebook Profile: Visit
Yelp Page: Visit
Twitter Feed: Visit
Google Maps: Visit
Instagram: Visit
LinkedIn Profile: Visit
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Business Description
Snap Inc. is a digital technology company based in Venice, CA. With an app that has over 255 million daily active users, Snap Inc. has become an increasingly popular platform to share photos and videos with friends and followers; allowing users to express themselves and capture memories with creative filters and lenses. Unfortunately, the company has come under fire for their poor customer support team. Customers complain that their accounts are terminated for no reason with no specific reasoning and customer support is unresponsive when trying to recover their accounts and memories. Some have noted that Snap Inc.'s automated response is unhelpful and does not actually address their customer's issues. It appears that the customer service team needs a revamp and customers need an account appeal process for wrongful termination before using Snap Inc. as a platform to share their memories with others.
* This description was generated by AI based on crowd-sourced data and may not be completely accurate.
Revenue: USD 500,000
Founded: 9/30/16
Filing Number: 20161620614
Industry
Shopping
Shopping
Engaged in:
Software Company
Software Company
ISIC Codes
4741
NAICS Codes
443142
4741
NAICS Codes
443142
Questions & Answers
Q1
How long has Snap Inc. been in business?
Snap Inc. has been in business for around 10 years.Q2
What is the phone number for Snap Inc.?
The phone number for Snap Inc. is (424) 214-0156.Q3
Where is Snap Inc. located?
Snap Inc. is located at 2772 Donald Douglas Loop North, Santa Monica, California, 90405.Q4
What days are Snap Inc. open?
Snap Inc. is open Mon–Fri 9 AM–5 PM; closed Sat–Sun.Q5
Is there a primary contact for Snap Inc.?
Evan Spiegel (Chief Executive Officer) at Snap Inc..Q6
Are there other contacts associated with Snap Inc.?
We have 9 additional contact(s) for Snap Inc.. They include: Steven Jakey Hwang, James Charles Williams, Kevin John Pavlik, Rachel Michelle Friedman, Philip A. Castro, Hope Jeannine Anderson, Joo Ryung Kang, Amar Moon & Simone Esther Rubin.Q7
What is the web address (URL) for Snap Inc.?
The website for Snap Inc. is www.snap.com.Q8
What are the annual sales for Snap Inc.?
Snap Inc. has annual sales of approximately USD 500,000.Crowdsourced FAQs
Q1
How many users does Snap Inc. have?
Snap Inc. has over 255 million daily active users.Q2
Is Snap Inc. based in Venice, CA?
Yes, Snap Inc. is based in Venice, CA.Q3
What are some features of Snap Inc.?
On Snap Inc., users can share photos and videos with friends and followers, express themselves with creative filters and lenses, and capture memories.Q4
Is there an account appeal process for wrongful termination?
Not currently. Customers have complained about being wrongfully terminated with no explanation, but Snap Inc. has yet to implement an account appeal process.Q5
Is Snap Inc. customer support team helpful and responsive?
According to customers, Snap Inc.'s automated response is unhelpful and their customer support team is unresponsive when it comes to addressing customer issues.Q6
Is there a phone number to call for customer support?
No, there is no phone number to call for customer support; customers rely on automated messages and emails to contact the support team.Q7
Is there an option to recover accounts that were hacked?
Yes, customers can submit a support ticket when their accounts are hacked to attempt to recover them.Q8
Is there a way for customers to recover photos lost when their account was wrongly terminated?
Currently, there is no way for customers to recover photos lost when their account was wrongly terminated. However, customers have requested an account appeal process to help restore memories lost due to wrongful termination.Q9
Does Snap Inc. have other products, such as Spectacles?
Yes, Snap Inc. offers 3D Filters and Spectacles, and is preparing to launch the Snapchat Phone.Q10
Is Snap Inc. controversial?
Yes, there have been controversies involving Snap Inc. Critics have accused the company of kicking out local businesses in Venice, CA and having poor customer service, among other grievances.Historical Information
Old business websites and emails that no longer exist, informational purposes only.
sales@snap.md
Additional Businesses at this Address
2772 Donald Douglas Loop North Santa Monica, California, 90405
Audi / VW Design Center California
Business at this address
Business at this address
Businesses in Zip Code 90405
Businesses in 90405: 10,972
Population: 26,580
Categories
Professional Services: 23%
Shopping: 19%
Other: 58%
Price
Moderate: 48%
Inexpensive: 41%
Expensive: 8%
Very Expensive: 4%
Other: 0%
Area Codes
310: 91%
Other: 9%
Neighborhoods
Ocean Park: 37%
Pico: 5%
Sunset Park: 52%
Other: 6%
Stats and Demographics for Zip Code 90405
Race
White: 72%
Hispanic or Latino: 12%
Asian: 7%
Black Or African American: 3%
American Indian Or Alaskan Native: 0%
Native Hawaiian & Other Pacific Islander: 0%
Other: 5%
Gender
Female: 51%
Male: 49%
Other: 0%
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